Establishing IT Support: 4 Things To Consider

It is no secret that a business can only thrive these days with the use of technology and that this technology comes with its own challenges. These challenges will need professional IT support to address and handle appropriately.


There are four types of IT support in Easton that local companies can choose from. They can employ an IT specialist to work as internal personnel; they can hire a freelancer; they can subscribe with a provider for set hours of support; or contract with a Managed Service Provider (MSP) for a flat rate on ser services.


The first type may be good for much larger companies as maintaining an employee with the right expertise may be prohibitively expensive. Technological needs are broad and would require the same range of knowledge and experience to respond to. The IT employee must have the credentials to support the needs of the whole company, and the amount of salary will in turn reflect the level of that expertise. The advantages are clear that employing one would mean 100% dedication to the health and security of the company IT facilities. Medium to large businesses will definitely be best served by such an arrangement and may even need a whole department to be effective.


The second type of hiring freelancers comes with its own advantages. The two most important is time and cost. The freelancer’s time is only needed when there is an issue, and therefore this would be the only time for a corresponding cost. This is certainly economical for a company but will make the arrangement mostly reactive to when there are concerns, as opposed to having proactive maintenance, updates, and optimizations. This is more suited to small businesses and startups that have a limited budget to dedicate to IT support.


The third involves contracting with a vendor on set hours. This is ideal for medium and large businesses, where they are able to shift service from one IT requirement to the next within the hours agreed upon between company and provider. The challenge with this arrangement is keeping within the hours set, where unexpected requirements would mean more hours and more expenses.


MSPs are ideal for all sizes of businesses, especially when flat rates are computed based on the number of users and devices and not on the type of service and number of hours. A contract with such a vendor is like having an IT department, except not in house. The downside is that MSPs may require the company to invest in equipment. This initial outlay may be prohibitive to some and may draw them to other available options.


These types of IT support in Easton that is available to all sizes of companies have their advantages and disadvantages. It is up to business owners and decision makers now to choose the one best suited for their own company.